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Home delivery is an important element of an overall strategy for improving patient care and
controlling plan costs. NMHC Mail is a full-service, state-of-the-art home delivery pharmacy. It
offers an easy, cost-effective and convenient way for members to fill prescriptions for
maintenance medications. An effective home delivery program can save plan sponsors as much
as 20% on their pharmacy benefit spend.
- The Need for Home Delivery
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- Home delivery is primarily for members taking non-specialty, maintenance medications, such as
those used to control heart conditions, high cholesterol or blood pressure, or treat other chronic
conditions such as diabetes.
- This population can have a significant impact on plan costs, since maintenance medications
make up a majority of the top 100 drugs used.
- It's not uncommon for 60% of a plan's drug-spend to be for the 20% of members on
maintenance medications. This is especially true for a retiree population.
| Cost Controls, Convenience |
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Using the home delivery mail service to fulfill the prescription needs for maintenance medications
can reduce costs for the plan. Increased volume and less reliance on the retail channel allow plan
sponsors to realize greater savings through higher AWP discounts on medications. Members may
benefit from lower co-pays by refilling a 90-day supply rather than the typical 30-day supply, if
their physicians agree it is appropriate. Members also benefit from convenient delivery to their
location.
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| Integration Improves Outcomes |
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When integrated with other PBM services from NMHC, home delivery can increase compliance
and adherence to formulary structures, and emphasize the use of generics. It can also help
prevent health complications through the use of DUR edits that notify mail facility pharmacists
about specific patient conditions or plan parameters. Integration of mail with other services
means that all relevant patient and plan information can be accessed through a single system.
Therefore plan features such as prior authorization guidelines, refill too soon or drug interaction
alerts can be applied to mail service claims. This tight integration maximizes the opportunity for
cost savings and improves health outcomes for members.
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| Responsive Customer Care and Delivery |
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NMHC has customer service representatives specially trained in mail service. They can answer the
same questions members ask at retail pharmacies about medications, days supply and pharmacy
benefit coverage. They also have the expertise to answer questions specific to mail service such
as alternative delivery locations and delivery schedules.
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- NMHC Mail Features
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- Convenient and easy-to-use mail service delivery to anywhere in the US
- Prompt, caring and attentive service from our team of registered pharmacists and customer
service representatives
- A quality-controlled dispensing process
- Free shipping and delivery for most medications
- Fully HIPAA-compliant privacy and security measures to ensure all information is held in
strictest confidence
- Compliance and refill instructions included with each prescription
- One-stop shopping
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