Client (Account) Services

The NMHC Account Services department is responsible for overseeing a client’s plan implementation, customer service and ongoing plan operations. Client implementations include:

• Developing an implementation timetable, tracking progress, and providing regular updates through meetings and weekly status reports
• Notifying pharmacies of new/updated plan designs and pricing features
• Enrolling independent pharmacies as necessary to augment our provider network
• Incorporating plan design and reporting requirements into our systems
• Working with our clinical department on the plan's drug utilization review requirements and other clinical management options
• Developing member ID cards and communications material

A dedicated team is assigned to each client. An Account Coordinator works directly with the client on a day-to-day basis regarding issues such as:

• Plan design changes
• Modifications in the retail pharmacy network, mail service program, or clinical components
• Report customization
• Ongoing communications

In addition, a dedicated Account Manager, supported by a clinician, establishes a schedule of in-person client meetings to discuss service, review reports and present recommendations for plan changes. This expert service team has the authority to allocate resources and resolve member or plan issues quickly and efficiently.