Pharmacy Relations Survey Questions:                                                                    Strongly Disagree Somewhat Disagree Somewhat Agree Strongly Agree Not Applicable 1. The NMHC Customer Service Help Desk is easily accessible. 2. The information provided by the Help Desk is accurate and relevant to my inquiry. 3. My inquiries to the Help Desk are answered in a timely manner. 4. The Rejected Claim messaging is clear and helpful. 5. The NMHC claim system is accessible. 6. The NMHC claim system processes claims accurately. 7. NMHC reimbursement checks arrive on time. 8. NMHC reimbursement checks and remittance statements are clear and accurate. 9. The information on the NMHC member ID card is helpful for processing claims. 10. NMHC informational mailings to the pharmacy contain helpful information for processing claims. 11. Submitted pharmacy updates (Name, address, phone number etc) are processed accurately. Pharmacy Name     Pharmacy NABP number